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QuestionPro is the leader in market research surveys and marketing surveys. These templates are written by expert researchers to help you get the best survey results. These market research survey templates and marketing survey templates consist of questions on a wide variety of topics that are critically important for a successful market research survey or marketing survey. Topics include conjoint analysis. consumer products, purchase process and evaluations, advertising and marketing effort evaluation and much more. You can also use these surveys for reference, example or as a sample survey. Or simply pick a template and get started with your ready made survey immediately!
Conjoint Analysis Survey Template is one of the widely used survey templates. This sample survey template measures preferences for retirement housing and to learn from the various options (apartment type) provided to the survey takers as to which option will be best suited to them. This survey template most likely should be sent to people nearing the retirement age to understand their preferences regarding the living facilities they would want to avail upon retirement if they want to move into such retirement homes.
Consumer Product Registration Survey template has questions regarding product registration, product information, purchasing habit, demographic questions etc. In this age of technology and sophisticated gadgets, there is a boom in consumers purchasing goods online. However, the charm of brick and mortar store still pleases a good percentage of the crowd. By deploying consumer product registration survey to the targeted audience, researchers can understand the preferences and purchasing habits of consumers. By asking key demographic questions, researchers can know reasons for purchasing a product and for whom was the product purchased.
Sale Training Meeting Satisfaction Survey Template is designed to obtain feedback from participants engaging in sales trainings. This survey template can be sent to attendees of sales training with the objective of getting valuable feedback about the training session, what they found most useful and if it will help them improve their overall sales skills to generate more revenue. In this survey, there are a number of relevant questions regarding training material, skill-set covered during the training, questions related to giving feedback on the training sessions that were attended by the participants and similar questions. This is a short survey but can be customized to suit the needs of a researcher.
Direct Mail Advertising Service Survey Template is created to understand the advertising activities conducted on a regular basis. This survey consists of questions related to indulgence in the advertising activities of an organization, business or even individuals. This survey template has questions that help a researcher understand the needs of an organization or business related to their advertising needs and why would they want to advertise their products or services. This survey consists of questions that are a mix of market research and demography. This survey template can be modified and questions can be added to suit the need of a researcher.
Gasoline Purchase Process and Evaluation Survey template is designed to collect meaningful insights regarding gasoline purchase and usage. The survey template consists of 20 plus questions that a researcher can use to collect insights from anybody who uses gasoline to pump their cars. There are questions in this sample survey that ask the respondents give their opinion on gasoline purchasing habits, rising gas prices and what they think are the probable reasons for the steep jump in the gasoline prices.
Sales Contact Form and Lead Generation Survey Template is beneficial for any organization or business. Sales are one of the quintessential attributes of an organization. When a business is aiming at an increased turnover every client or customer is important. Sales contact form survey helps organization collect first-hand information regarding a potential client who is interested in either product or services or both, offered by an organization. This form helps businesses keep a record of people who make an inquiry and could be potential customers or clients. This is the first step for an organization to understand what are the needs of the clients and what product or services they need.
Concept Evaluation and Pricing Study Survey Template can be used by any business or organization who is keen on collecting feedback from a target audience related to an upcoming product pricing and feature concepts. When an organization or a business has a an idea that they want to get right, concept evaluation and pricing study questionnaire can save a lot of time and money to concept test before bringing it out to the world. Concept evaluation and pricing study survey allow to refine a product concept, create good ad campaigns, new logo etc.
Service Concept Test Survey Template helps businesses and organizations collect feedback from their clients/customers regarding a new line of service they have been planning to introduce. Good service ensures a positive customer feedback and a positive feedback ensures customer satisfaction and customer loyalty. Hence, by building service excellence, businesses or organizations can grow many folds. Implementing this survey example, organizations or brands can focus on retaining customers. This has proven to be more effective at increasing the sales revenue and reaching profit point. By using this sample survey template organizations and businesses can take the first step towards success.
Product Concept Test Survey Template consists of 7 critical questions on product testing. Before it introduces into the market, every product is an unproven idea. Organizations or businesses need to know if there is a demand in the market for a particular product or not. Once that clarity is there, a survey deploys with specific questions can help collect relevant information and reaction from a particular set of audiences.
A product concept testing survey enables you to test an idea or concept before introducing a product or service into the market. For a product or service to be successful in your target market, it is essential to understand whether your clientele will accept or not. Using a concept testing questionnaire, an organization can process, analyze, and test the product.
This survey template offers questions about the importance of the concept, which features adds value to execute the concept, aspects of the concept that will most likely be widely accepted, and other factors
For example, if Acme Dog Food company wants to launch a new bunch of dog food products for an Asian dog breed, they can send a concept test survey to these dog owners.
Product satisfaction survey template allows organizations to better understand their product and help them measure customer satisfaction and usage. It also helps them discover ways to improve the entire customer experience with respect to the product. This questionnaire consists of questions that can be customized to suit the need of a researcher. This sample survey template by QuestionPro enables organizations and business focus on measuring customer loyalty by answering simple questions related to what they think about the product and if they are willing to recommend it to their family and friends.
Customer Lead and Qualification Survey template is a B2B survey template that is carefully designed by experts at QuestionPro. This survey template consists of 10+ questions that can be easily customized to suit the needs of a researcher. This sample survey template can be used to collect data and information from customers/consumers for budget assigned to a particular product or service, purchasing intent of an organization, just to name a few. This questionnaire can be used for qualifying customer leads.
Advertisement Evaluation Survey Template designed by QuestionPro is designed carefully to accommodate questions to gain feedback about the concept of advertisements, their quality and how effective they are. From this survey template, a researcher can gain meaningful insights into what advertisements can do for a brand, this sample survey template helps researcher measure the effectiveness of advertisement and if do the trick and solve the purpose of effective brand promotion. This questionnaire consists of 15+ questions that can be easily customized according to the needs of a researcher.
Sales Training Evaluation Survey Template by QuestionPro is carefully curated with relevant questions that seek feedback from participants who have attended a sales training. This sample survey template consists of 20+ questions that ask the participants to expresses to what degree they liked or disliked the training, training material, time allocated towards each session etc. This questionnaire can be easily customized according to the target audience to collect their opinion/suggestions and any further scope of improvement.
Shopper Involvement Study Survey Template by QuestionPro is designed to understand a customer’s knowledge and understanding regarding a product offered by a brand. This sample survey template consists of 30 plus questions, that helps an organization/business/researcher understand the probable reasons why a shopper wanted to make a purchase and the research that he/she put in before making that purchase. This questionnaire can be customized according to the need of a target audience.
Corporate Marketing Evaluation Survey Template by QuestionPro is designed to evaluate the outward appearance of an organization or a brand. This sample survey template consists of 30+ questions that help an organization or brand evaluate everything from their mission statement to their advertising implementation. Corporate marketing is a means by which organizations can attract new customers. By deploying this questionnaire to respondents, organizations will be able to assess what kind of approach in terms of advertising or messaging will appeal to them.
Warranty Card Consumer Product Survey Template by QuestionPro consists of questions that help gain information from buyer regarding what product have they bought and the warranty card issued against it. This sample survey template consists of demographic questions, personal information questions and product purchase related questions, to name a few. This questionnaire enables a shop owner or a brand understand under what circumstances is the warranty card being used. This form consists of 20+ questions that can be customized to best suit a brand or shop owner.
Sales Follow up Survey Template by QuestionPro is designed to carry questions that gain meaningful insights from those shoppers/prospective clients who couldn’t be converted into customers. This survey template consists of questions to understand shopper behavior who do not make the purchase from a brand. These questions are very straightforward and help the survey responded choose appropriate reasons for not being to make that purchase. This questionnaire can be customized and questions can be altered/added/deleted to get the desired outcome from the survey.
Dealer Feedback Survey Template by QuestionPro is designed with questions to gather feedback from dealers about the products/services they are associated with. This sample survey template consists of different types of questions that help a dealer fill out appropriate information regarding their association with a third party organization, what sort of dealership they follow, what is the financials associated with it and much more.
This is a comprehensive survey template which enables an organization gets complete dealer information to make dealer network stronger.
Concept Evaluation and Pricing Study Survey Template can be used by any business or organization who is keen on collecting feedback from a target audience related to an upcoming product pricing and feature concepts. When an organization or a business has a an idea that they want to get right, concept evaluation and pricing study questionnaire can save a lot of time and money to concept test before bringing it out to the world. Concept evaluation and pricing study survey allow to refine a product concept, create good ad campaigns, new logo etc.
The Even Likert Scale Survey Template, designed by experts, consists of various real-life examples of Likert Scale questions. Researchers widely used the Likert scale questionnaire to measure attitudes and opinions. It gives respondents the option of answering with more than just yes/no. This questionnaire is an editable one, and you can add more Likert scale questions to collect responses that don’t necessarily need a neutral option.
Odd Likert Scale Survey is designed by experts at QuestionPro. Odd Likert scale questions have a neutral option in the answer responses. The neutral option is present for those responded who don’t have an opinion about the question asked. In this survey template, there are different odd Likert scale question examples used to help the researcher understand where and how these questions can be used. In this sample survey template, there are 10+ question examples. This questionnaire can be customized to suit the needs of a researcher to align with their business or brand.
Semantic Differential Survey Template is designed by experts at QuestionPro. This survey template consists of different Semantic Differential scale question examples. Semantic Differential Scale in a survey or question is a question type that asks the respondents to rate a company, product or services etc. within the framework of a multi-point rating system. The answer options consist of opposite adjectives at each end. For eg. love/hate, like/dislike, happy/sad etc.
Wind Energy Power Survey Template designed by QuestionPro consists of carefully curated questions by experts to gain feedback from people to understand if they are well informed about wind energy, their stance on wind energy and if they feel using this type of energy can save some non-renewable energy for the generations to come. This questionnaire consists of 15+ questions that help collect feedback and use this data to analyze the importance of wind energy. This sample survey template can be customized to suit the business needs and to collect research insights.
Real Estate Survey Template, designed by a team of expert real estate researchers, can be used to increase business opportunities by understanding what exactly do property buyers needs.
Stay well informed by deploying this survey template, to know how satisfied they are with their current agents, what property type are they looking to invest in, would they recommend their agent/company to their family/friends etc.
Use this questionnaire to find out more from respondents and use this feedback to stay ahead of your competitors in this ever-increasing real estate market. This sample survey template can be customized to suit the needs of business/companies/organizations.
The gym survey questions template is used to collect information about how a community uses a gym. This sample survey was created by fitness industry leaders to help you collect information about your potential subscriber base and their habit of using the facility. The survey questionnaire is also a good example to collect insights about how they feel about adding a new facility. The questionnaire can also be used to help collect information about how different members of society perceive different offerings and if the messaging to them should differ.
The VoIP survey template consists of questions that collect feedback about VoIP implementation and its benefits in an organization, especially if the organization has offices across different geographical locations. This sample questionnaire template consists of multiple survey questions that collect feedback about, if VoIP has increased productivity and collaboration in an organization as well as the perceived risks that are associated with it.
Social media has become such an integral part of everyone’s life that it has almost become an addiction for most, especially the Millenials. The social media survey questions template is designed to collect information regarding the social media websites and what are the most preferred activities a person would like to carry out on social media.
According to the recent study in 2020, there are 3.5 billion active social media users worldwide which are about 45 percent of the total population. Social media has both, positive and negative effects. For example, social media can be an excellent platform to advertise products and services too. It honestly depends on an individual how to use this platform.
A social media survey is a research process to collect information and insights about people's attitudes, behaviors, and preferences toward social media platforms. The survey can be conducted through various methods, such as online questionnaires, phone interviews, or face-to-face meetings.
Businesses, organizations, or researchers often conduct social media surveys to understand their target audience better and tailor their social media strategies accordingly. The insights from social media surveys can also inform product development, marketing campaigns, and user experience design.
Social media surveys have several benefits, including:
Social media surveys are a valuable tool for businesses to understand customer preferences, behaviors, and expectations and adapt to changing market trends.
QuestionPro Social Media Survey template consists of questions that gather information about people’s social media usage. Our team of experts designs this survey questionnaire on social media after carefully calibrating the attributes and personalities of people.
The Marketing survey template consists of questions that a business owner or an organization can ask its customers/clients/prospective clients for evaluating marketing intelligence. In this sample survey templates, customers are asked various questions to evaluate their needs from a product/service and plan the marketing activities accordingly. This sample questionnaire is created by a team of experts to collect the required responses from the clients. This survey template can be customized and modified to suit the business needs.
Usability survey for self-service checkouts is a questionnaire to understand public opinion about self-service checkout systems in various stores. These survey questions aims to identify what are the challenges or issues faced by the audience when using such a system which can help the company to make improvements accordingly in those areas in the near future.
Self-service checkouts can be seen in most supermarkets or retail stores these days. However, most people still prefer going with the traditional payment method. There are reasons why the customers are still not opting for self-service checkouts. These reasons can be the complexity of the system, interface, or even knowledge to operate it. Thus, there is a needs to make improvements in the existing self-service system and the same has to be promoted to the customers. In such a case, a survey would enable the company to find out customers opinions about the system, the challenges or issues they face and hence it can be optimized as per the customer’s requirements
Following are the questions to gather information about the self-service checkout system and customer opinion about the usability of such a system:
Here’s a brand awareness survey questions example with sample questions that offer a short yet simplistic method of measuring brand recognition and brand awareness amongst consumers. It contains a series of brand awareness survey questions that you can use as-is or customize with demographic and other questions of your like to get insights from a particular population segment.
Professionals from various industries are always encouraged to participate in seminar to network with fellow professionals working for different organizations, to polish their skill sets, enhance their communication skills, possess additional confidence and motivation to work harder at the job. QuestionPro’s easy to customize seminar evaluation questionnaire sample template is quite straightforward for you to enter desired question and answer options which are easy and quick for the seminar attendees to fill out. You can analyze the most popular session of the seminar, was there anything that the attendees not appreciate, which factors were impressive and where can the seminar be improved in the future. Ask questions about topics of the seminar, staff in charge, motivational factors to attend the seminar, reason for attending, can be edited and included in the survey from this seminar evaluation template.
Conference evaluation survey is a primary research questionnaire to understand the success of the conference by collecting post-conference feedback from attendees. Why?
Because as an organization or event planner, your attendees are your customers. The best way to get collect meaningful feedback is to directly ask your customers, so you can get the most relevant information to conduct your post-conference evaluation effectively.
According to the recent study by Eventbrite, 53% of corporate and conference event creators will host more events in 2020 with the same budget and team.
However, in order to attribute for increasing expenditure on conferences, it is critical for ROI that organizers collect critical information from attendees to meet metrics, locate areas of improvement and grow the effectiveness and attendee experience with each event using simple and easy to answer conference evaluation surveys. Below is a questionnaire template with the top conference evaluation survey questions to ask your attendees :
Workshop survey template offers 10 customizable questions which can be asked to the attendees after or before conducting a workshop. This sample questionnaire is primarily to be sent after a workshop is held in order to understand whether the workshop met the attendees’ expectations or not and how can the quality of the workshop be improved. The question examples in this template can be broadly implemented by researchers to analyze the workshop topic, speakers, and overall quality.
Workshops are one of the best ways to learn or enhance skills and understanding of a certain subject. But for someone conducting a workshop, have you ever wondered how good your workshop was and have you identified if it was really helpful and people got some information out of it? These are some broad questions, helpful in gathering insights into what improvements or enhancements to make your workshop well-rounded and helpful? The ideal way to acquire this information would be through survey software.
Online survey software is an ultimate tool to collect and deduce information. It is not only a data store for your collected information but can provide statistical and research outcomes from your data.
Event feedback surveys have become the norm in today's business world. There are multiple events that take place around the world. Each event is unique and has a specific objective and a defined target audience. These events help the attendees for various reasons from marketing, sales, training and many more. Using these survey questions the researcher can collect objective and actionable feedback that can be used to host much better events in the future and provide satisfaction to its attendees.
Hardware Product Evaluation Survey Template is used to evaluate the importance of various attributes for a hardware product. A questionnaire creator intending to understand the factors that contribute towards the success of a product, can edit this sample and include questions and examples pertaining to his/her hardware product type.
Improving hardware product features to meet customer requirements can often be expensive which makes it a critical decision making aspect for the product owner. If an organized data-oriented approach is adapted to understand customer needs and expectations, it becomes easy to make decisions about updated hardware product features. Apart from money and research, there are two more important factors which go into purchasing a hardware product: effort and time. Hardware product evaluation survey template sample offers you the right questions to obtain insightful information from customers about brand reliability, installation procedure, value of money and other such hardware product feature and pricing expectations. You can customize this sample questionnaire template according to the industry of the hardware product so that you cater to your target audience.
Use these software product evaluation questions to evaluate the importance of various attributes for a software product. Find out how satisfied your users are with your product and gain insights into the user behavior and preferences. You can use their feedback to design new features and create a product marketing strategy.
Software product researchers can use our free software evaluation survey template to understand the factors that contribute to the success of a product. You can edit this sample and include questions and examples pertaining to software product type.
A company puts in a considerable amount of time into conducting research about the products/services. You as a service provider, must understand the importance of various factors such as website information quality, training about the product networks, pre-engineering consultation, and other such factors which can be done using a survey template. QuestionPro offers a sample survey that includes questions revolving around all pre-installation aspects that have different priorities for the customers, for example - technical support, round the clock on-call assistance, involvement of a third-party for installation etc. If an organization uses this survey example to understand pre-installation preferences, it becomes easier for them to cater to customer demands and in turn help in converting these prospective companies into loyal buyers.
Technical documentation survey template provides access to customer feedback about the technical documents for your products. It is integral to have systematically documented information for hardware or software products in manufacturing, electronics, or any other consumable product industry. Technical documentation provides a better understanding of the product with specificities which not be quite evident to the users at first. Your organization should keep the target audience in mind while writing technical documentation. Using this sample survey, you can ask the customers to provide information about their satisfaction levels regarding the aptness of content, quality of covered details, usability and implementation using the technical documentation and how can your company improve the quality and details of documentation. This survey example can be customized according the technology you offer and the details you expect from this survey.
The evaluation of market potential survey template can be used in case you are intending to launch a new business or a new product or service in an already established market. The market potential varies directly according to the change in the region. This survey example can help you in understanding whether the customers would prefer purchasing the product online or offline, which region do they belong to, how much are they willing to spend on a particular product, what are their likes and dislikes etc. This customizable sample survey template can be edited to include questions which can provide insights about the sense of urgency in the audience, is there enough market size to accommodate a new business or a new product along with the already existing businesses, what can be the price range for the products, how easy or hard will it be to acquire a new customer in the market, what unique can your company offer that will suffice market requirement, will there be scope for growth in the market in the next 10-20-30 years so that it is worth spending a fortune to launch a business or product or service.
Once a hardware product is purchased, one of the best practices to evaluate customer satisfaction is to send across a hardware post installation satisfaction survey. QuestionPro post installation satisfaction sample questionnaire offers editable questions which can be used to obtain information about whether site preparation instructions were provided in time, were the instructions straightforward or did they require assistance, timely delivery of hardware product as promised, guidance for on-site installation etc. This questionnaire example has been prepared by industry experts and also includes questions about frequency of usage, customer satisfaction levels after installation, likelihood of product recommendation to evaluate whether the hardware product installation was successful or not.
The product purchase process suggests the steps followed by a customer to finally buy the product. A standard procedure of product purchase involves identifying customer demands or requirements, research, analysis of various choices and pre and post purchase evaluation. By editing the product purchase process survey template, you can ask the customers when did customers purchase the product, which model of the product did they purchase, source of obtaining information about the product, whether the purchase was online or offline, reason to make the purchase, preferred product features etc. Understanding customer demographics is also an important part of the product purchase process sample survey. You can edit the demographic elements of this survey example according to the required details such as age, region, family income, gender, etc.
Demonstration Survey Template by QuestionPro includes questions and examples of different categories. This questionnaire sample can be edited according to the required question types such as rank order, multiple choice question, net promoter score question etc.
Computer/Cyber Security Survey Template
Consumer electronics survey questions is a questionnaire to gather information about the shopping experiences of consumers when purchasing electronics. This survey aims to identify the thought process of a consumer when purchasing an electronic device, which can enable a company to launch new products, manage supply of the stock, etc. Consumer electronics survey can enable companies to understand the market demand, understand the flaws in their product and also find out issues in the various processes that influence the purchase of their goods.
The market size for United states consumer electronics industry is estimated to reach $377 billion in 2018. Consumer electronics are needed on a day to day basis. One might say they are becoming a necessity for every person around the world. For every task that we do, we can have an electronic device do it faster. Because of the ease of use and saving time, all of us prefer to purchase these devices, which indeed makes life easier. Consumer electronics can be devices like Television, cellphones, radios, dryers, printers, computers, gaming consoles, etc.
Following are the questions to gather information about consumer electronics and what are the factors that influence the purchase of a device
E-commerce has evolved to be one of the most preferred mediums for shopping. Perform an evaluation of the potential for e-commerce services using a survey template about the e-commerce website and the services offered. This sample survey can also help you with competitor analysis of the quality of the website, reasons for visiting the website, ease of navigation, etc. By customizing this survey example, you can get customer ratings for website attractiveness, efforts put by them to find your website, website content, and visual appearance, challenges for operating the website are integral to make improvements on the website. Collect data to find out the ways to offer your visitors a great shopping experience.
An organization’s website plays an integral role in all the digital marketing activities. This survey template offers questions that can help you in acknowledging the need for a website to purchasing a domain name to developing web hosting services, this sample survey questionnaire contains questions to collect answer from respondents about these aspects. As technology progresses, digital marketing activities have gained momentum and are largely responsible for driving small and large scale businesses. All the key stakeholders of an organization are now interested in designing effective digital marketing strategies because an appropriately designed digital marketing strategy can not only improve your website signups but also lead to a boost in sales. After getting inputs for these sample questions about the role of respondent in website services of their company, questions about company budget for web-related activities, information about website domain and online purchase of website services can be asked.
Maintaining online presence requires a remarkable amount of effort to keep website visitors satisfied and customer service is an integral factor that contributes extensively towards customer satisfaction and loyalty. With the progress made in the technological mediums, customers expect real-time solutions to all the small and large problems they face with your products and services. Your company website is the first medium they approach to obtain a solution to their complaints. There is a constant increase in online sales which is an indication that there will be a need for consistent web customer service. With this sample survey template, you can gain insights about how to improve web customer service, understand customer experiences and make enhancements on the basis of the observations. This survey example can be customized according to the detail of information you require from your customers about the offered services.
Every website visitor is important for the business. Satisfying each of these visitors should be the primary goal of an organization. This survey template offers customizable questions that can be helpful in obtaining insights about the use of website, current hardware and software specifications, visitor demographic information and other details regarding the website visitor.
A website visitor profile survey gives you a superior comprehension of who visits your website, how they got there, how often do they visit and how they consume information on your website. Embedding a QuestionPro survey into your website can provide in-depth analytics and insights into visitor behavior and help to accumulate visitor ethnographic information that you can use to appraise your website's design and function.
A profiling survey is used to accumulate key demographic information of your customers. These surveys are used to upgrade your customer’s experience by giving them a bird's-eye view of an upcoming opinion poll. This also monitors that once you have collected information, those profiles don’t get asked repeated questions or request for repeated information so that the respondent isn’t irritated or put off to repeat your website again. Profiling surveys also assist you prudently target the right surveys to the right crowd.
This sample questionnaire also includes questions to gain information about the frequency of customer visits on the website, whether they are first-time visitors and reason for visiting the website.
Online retailer evaluation survey template helps your capture critical customer feedback on your online retail market place. The online retail market in the US alone is set to cross $500 Billion in 2018. This is also a time period when more and more online businesses are understanding the importance of conducting insightful online retailer evaluation surveys to keep accurate tabs on customer opinion, their needs and expectations. This sample survey is designed to help you capture important information on how your customers perceive your online retail brand, how satisfied they are and whether they are willing to recommend your brand to others. You can use this questionnaire as a survey example, make edits and send your survey, or you can directly pick and send this ready-made questionnaire template.
University Bookstore Online Survey Template offers questions to determine products and services to be offered. QuestionPro questionnaire sample includes questions about factors that prompt an online purchase, occasions on which online purchase is usually done and other information about the online university bookstore.
This website evaluation survey template lets you gain feedback from your website visitors. Collect data on what do they like most about your website and the improvement areas. Know how likely are they to return to your website with this sample website evaluation questionnaire.
Optimize your website as per the feedback from the visitors and increase your web traffic. This free website evaluation survey template can be customized to suit your needs. Know how your visitors first heard about your business and optimize your marketing strategy accordingly.
Customer service is generally a very sensitive issue with respect to an Internet Service Provider (ISP). There are a significant number of cases where customers switch ISPs frequently due to dissatisfaction and the general mediocrity in the ISP business. Consumers can get in touch with an ISP anytime - anywhere, due to which customer satisfaction becomes easily controllable for ISPs around the globe. Real-time and efficient customer service along with best-in-class technical support are two factors which control customer satisfaction.
It has been proven over the last decade that those ISPs who prioritize customer service definitely have an edge over the others in the market. It is advisable to send across this survey template to all your customers to know them better so that you can serve them better and retain them in this ever-growing and overcrowded ISP market. This questionnaire offers questions to obtain insights into ISP connection quality, installation process, the operating system used to contact customer service, customer service rating etc.
It is observed that 8 out of 10 customers are of the opinion that brands are now more concerned about customer satisfaction than they were 10 years ago. There is a yearly increase of 150% in the customers who prefer shopping via website retailers. This is an indication of important it is to consider customer satisfaction at every step of your business. With an increase in the number of mobile consumers, there is a definite chance of an exponential rise in the visitors of a website retailer.
QuestionPro offers this website retailer satisfaction survey template is accumulated by experts in website retail. Consumers are slowly and gradually preferring making purchases via website retailers and shunning the traditional physical retailers. This questionnaire considers this central fact and all the questions revolve around it.
Website visitor follow up survey template offers questions about how helpful was their experience on your website, their demographic details for retargeting, number of hours spent online, other hobbies which may or may not be related to your product but can be instrumental in knowing the customers better, suggestions on how you can enhance your website and other such aspects related to website visitors.
Following up and keeping track of visitor information can be cumbersome but by sending out this questionnaire, you can conveniently follow up with the visitors and collect information in real-time. You can benefit the most from these website surveys as they are used to gather integral visitor information and their feedback about your website.
After the dot-com explosion in the early 2000s, internet has changed the way people make purchases, read the news, make critical investments or any other transaction. Internet shopping, in particular, has become incredibly popular in the last 10 years and is constantly growing at the rate of almost 20% year-on-year. In 2016-17, it was reported that customers prefer doing 51% of their shopping on the internet. Experts at QuestionPro have recognized the need to cater to purchasing products on the internet and the habits consumers exhibit while shopping on the internet and designed a survey template accordingly.
This sample questionnaire offers questions that provide researchers insights about frequency of online purchases, category of purchases, reason for a particular purchase, will to spend for a specific product and other aspects related to purchasing over the internet.
Website Demographics Survey Template offers questions and examples that provide insights on how the respondents get the information about the website, products/services that they maybe interested in and other demographic information. QuestionPro questionnaire sample includes a set of questions demographic information such as age, region, education and other information such as reasons of using the internet, purchasing intent etc.
Internet Purchase Dialog Survey Template offers questions to determine shopper feedback to the internet retailer while shopping. QuestionPro questionnaire sample has questions that consider all the internet purchases a respondent might have had in the past. For example, questions about whether the respondent had taken time out to provide honest feedback for the purchase made on the internet.
Every individual working in the music industry will vouch for the fact that it takes a lot of effort to understand music preferences of people belonging to different cultures and backgrounds. Curated by music experts, this survey template offers questions which can be used to understand which section of your website did they prefer over the others, which type of music do the visitors prefer, feedback on new features that can be incorporated into your music website.
Questions from this sample survey can be edited according to your genre and sent out to all your website visitor by embedding it on the website, sharing the survey on social media or sending it via email.
Website Evaluation Survey Template offers questions about website such as placement of menu, userfriendliness of the download option etc. which help to determine customer usage patterns and overall site desirability. This sample can be customized according to the niche of the website and that target audience. For example, a startup will have slightly modified questions in the questionnaire for website evaluation in comparison to a multi-national organization. This is the main reason to edit every survey template according to the requirement to gain the best results.
Recent researches have reported that 98% of people between the age group of 18-29 and overall 89% adults use internet. The internet habits and uses survey template offers survey questions which can be influential in learning about the comfort levels among customers for internet usage, online product purchasing preferences, issues with the internet today and other such factors related to internet habits and uses.
There is a pool of information available for people to explore. Some people would prefer political information while the others would prefer information related to self-help. Every person having access to the internet would definitely use it differently. This survey sample can be customized according to the level of information required.
A survey example such as this can be critical in address the varied internet habits and uses. By acknowledging and analyzing the answers received for the questions, you can understand your target market’s internet using capabilities and edit your current sales-marketing strategies accordingly.
Web Demographics Survey Template offers questions about customer website usage. QuestionPro questionnaire sample has a list of more than 25 questions such as where did the customer find the organization's information from or for how long have the users been using the internet.
Website information quality is one of the most influential parameters to drive your online business. Research conducted to understand the impact of website information quality on customer loyalty and satisfaction indicate that precise and accurate information of the website can lead to a tremendous increase in customer satisfaction. This survey template offers questions to understand whether the information available on the website was helpful for the users and if not, how can you improve it.
A survey sample like this can be edited as per the niche of your website to gain insights about the business sector of your target market, how instrumental is the visitor’s role in their organization and other demographic information.
Researchers can use this survey example to understand the purchasing intent of the website visitors. After collecting feedback on ways to improve website information quality, they can implement the factors where enhancements can be made according to customer inputs.
An unhappy customer can lead to 26 other customers to not purchase your product/service, while happy customers share their pleasant experience with 9 others. In any case, a customer on your website can provide valuable feedback to identify and eliminate issues they frequently face. A website feedback survey template includes questions about rating various aspects of the website, reasons for visiting the website, how did the customers know about your website and other similar questions.
This survey sample can be customized according to the detail of information required from the target market. Feedback about whether the visitor would revisit your website to know more about your products/services, frequency of visiting your website, demographic details can be obtained using this survey example.